We love to sell parts. Let me correct that. We love to sell the right parts.
We get calls from many customers who, after looking at our web site decide they can’t decide what to buy. That’s ok. We have some experience with parts. They tell us about their equipment and what happened and what they think they need. But… they aren’t sure.
… four of us are ham radio operators with over 100 years of experience…
Now we have touched a lot of parts and equipment; four of us are ham radio operators with over 100 years of experience in that area. We’ve touched almost every piece of ham radio and test equipment made in the last 60+ years at some point or another. We’re pretty strong in the analog area and we even have one guy who has heard of digital and can talk some digital. We know a little about RF; both low and high power. Yes, we’ve burned up a few parts but we’ve probably successfully repaired more equipment than the average shmoo.
So what’s the problem? Well, we probably can fix the broken equipment but it’s hard to do over the phone AND we don’t know what was going on when it died AND we can’t use all our senses and test equipment to evaluate what’s ‘on the bench’. You the customer must do that. Also, there is the time thing. Someone once said “time is money”. We cannot troubleshoot your equipment on the telephone. We do not repair equipment, other than our own. Another problem with asking us to troubleshoot over the phone is, what happens when we are wrong. Now you purchased a part that we recommended and it didn’t bring your equipment back to life. That sets up a bad situation that there is no happy ending to.
Get some help. Seek another opinion from someone who’s on the scene and has some knowledge. More information is available online today that can assist with almost any repair. Contact the manufacturer. Study the manuals. They say that people who ask for advice are seeking an accomplice. That may be true but additional insight almost never hurts.
I am personally a cheapskate. If I can fix it at no cost I’m there. Many times that’s not possible so I have to buy parts. I do so cautiously so as not to buy parts I don’t need… just like you.
Many times we get calls about parts that we don’t have because they were specially made one time only for that piece of equipment. Just because we have boat loads of weird one off parts does not mean we have the part you need. Sometimes, you can only get those parts from the manufacturer – if he still has them in stock for the thing they made 30 years ago.
Sometimes the calls are about parts the customer can get from the manufacturer and the parts seem extremely high priced. It may be because they were expensive to make and/or the manufacturer controls the supply and has priced them accordingly. These parts are usually marked with cryptic part numbers that don’t relate in any way to the value or function of the part. Sorry, but we can’t usually help with that.
Sometimes that piece of production equipment was made a long time ago and now that it’s broken it’s time to replace it with something that can be repaired.
These are all economic questions that can mostly be answered by the engineers and, unfortunately sometimes, the accountants. You might even have to involve management.
Please don’t call us to try to place us in any of the roles just mentioned. Mostly what we know is our parts and sometimes we know what they’re used for.
Call us about our parts and we’ll tell you what we know about them. We pretty much put everything we know about a part on our web site but don’t be surprised if we miss a fact once in a while. We have about 100,000 parts (line items, not part count) on hand and listed on our website. Another 100,000-200,000 have been purchased, now sitting in boxes in our warehouse. Slowly, they emerge, as time permits, and get cycled through our system to bring them up on the website. It is of no use to call us about parts you hope we have, that are not found on our website. Watch and search the site often. It changes daily. Dozens of items are added and subtracted each day of the week.